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RESUME

Summary

Innovative, multi-faceted designer ready to work independently or with a team to create great products that work for real people.  Able to draft, iterate on, and deliver compelling design solutions within deadlines, keeping a keen eye on detail while maintaining a global view of how each project aligns with user needs and business objectives.  Expertise in strategizing across departments to enhance user experience.

Programs

Adobe InDesign ● Adobe Photoshop ● Adobe Illustrator ● Adobe Xd  ● Figma ● Jira ● Confluence ● Vimeo ● Camtasia ● Pendo ● Paligo ● ZenDesk ● Snagit ● ElevenLabs Voice AI

Skills

User Research ● Wireframing ● Prototyping ● Interaction Design ● Accessibility Design ● Usability Testing ● Agile workflow ● HTML ● CSS ● Basic Javascript ● Brand Consistency  ● Color Theory ● Composition ● Web Design ● Prototyping ● Video Editing & Design ● In-app tutorial layouts ● Typography ● Hierarchy

Experience

Technical Writer & Graphic Designer, Product & Engineering

Yapi Inc., January 2024 - present

  • Develop and update technical product documentation, in-app tutorials, and design assets based on user feedback, feature enhancements, procedural changes, and best practices.

  • Translate complex user requirements into simple, approachable content, contributing to 26-point gain in the Net Promoter Score of our product over a 6-month period.

  • Collaborate regularly with technical and non-technical stakeholders, including subject matter experts, designers, product managers, marketing managers, and software developers.

  • Conduct and analyze usability testing to create accessible, engaging, and data-driven help materials.

  • Iterate on designs for webpage layouts, infographics, in-app tutorial and announcement modules, email templates, and icons, generating wireframes, prototypes, and final deliverables.

  • Maintain brand consistency in written and visual media through tone, typography, color schemes, and overall aesthetics.

  • Manage multiple projects and meet deadlines in a fast-paced agile environment, while preserving a strong attention to detail.

Teaching & Support Content Specialist, Client Experience

Yapi Inc., October 2022 - January 2024

  • Spearheaded overhaul of help resources for the company’s existing software application, creating over 750 new technical documents, including user instructions, training materials, system specifications, and internal SOPs 

  • Facilitated conversations with cross-functional teams to ensure help materials effectively resonated with the target audience.

  • Created visual elements including, diagrams, flowcharts, and screenshots, GIFs, and videos, that enhanced the readability and comprehension of complex technical concepts.

Client Support Specialist

Yapi Inc., June 2019 - October 2022

  • Trained dental professionals to enhance workflows and improve patient experience through use of our company’s software.

  • Improved client retention rates by establishing a new trainer onboarding program that emphasized consistency, product knowledge, and client-centered teaching.

  • Increased client satisfaction by resolving technical issues and providing comprehensive product knowledge.

Camera Assistant & Operator, Motion Picture Industry

Freelance, August 2012 - June 2019

  • Supervised multi-camera teams, creating cross-departmental partnerships and ensuring high-quality digital media output.

  • Worked with production team, rental houses, and cinematographers to develop equipment packages that met project demands while staying under budget.

  • Boosted team productivity by coordinating with crew to problem-solve equipment and location issues.

Website Administrator (Temporary)

Sacramento International Film Festival January 2012 – April 2012

  • Redesigned festival website to improve navigability, functionality, brand messaging, and overall user experience.

  • Expedited upload of filmmakers’ promotional content to increase site traffic and bolster ticket sales.

Education

B.A. Graphic Design & Media Arts,

concentration in Web Design 

Southern New Hampshire University

Design Philosophy

I believe that design can change the way people live, the way they work, and the way they feel.  Design is powerful but only if we look at what works in the real world.  Looking outward to see what resonates with real people makes the difference between sound, solid execution and just a good idea.

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